Terrabotanical.ca

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• ORDERS RECEIVED BEFORE 3:00PM EST WILL BE SHIPPED OUT THE SAME DAY! •
• FREE XPRESSPOST ON ALL ORDERS 300GRAMS AND UP! •
• SPECIAL: 300 GRAMS RED, WHITE AND GREEN KALIMANTAN DELIVERED NORTH AMERICA WIDE •



FREQUENTLY ASKED QUESTIONS:




SHIPPING



1. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

ESTIMATED TIME FOR DELIVERY TO YOUR LOCALE:
DOMESTIC
• PRIORITY: NEXT DAY
• EXPRESSPOST: 1 -2 DYAS
• REGULAR PARCEL: 2-9 DAYS



ALL SHIPMENTS RECEIVED BEFORE 3:00PM EST WILL BE SHIPPED OUT THE SAME DAY. IF RECEIVED POST 3:00PM EST, ORDER WILL BE SHIPPED OUT THE NEXT BUSINESS DAY. ORDERS RECEIVED ON THE WEEKEND WILL BE SHIPPED OUT NEXT BUSINESS DAY(MONDAY). PLEASE NOTE: THE ABOVE DELIVERY TIMES ARE ESTIMATES. ALTHOUGH GENERALLY ACCURATE , THERE ARE ALWAYS EXCEPTIONS

2.  DO YOU HAVE A PHYSICAL STORE FRONT?
WE ARE A TORONTO, ONTARIO BASED COMPANY. WE, HOWEVER, DO NOT HAVE A STORE FRONT. IN ORDER FOR US TO GIVE YOU THE BEST VALUE, ORDERING AND RECEIVING THROUGH TIHS PORTAL WILL BE THE ONLY OPTION.

3. TRACKING?
ORDERS RECEIVED THROUGH PRIORITY AND XPRESSPOST ARE TRACKABLE. YOU WILL RECEIVE A TRACKING NUMBER AS SOON AS IT BECOMES AVAILABLE.

4. IS A SIGNATURE REQUIRED, DO I HAVE TO PHYSICALLY BE AT THE RECEIVING ADDRESS?
TYPICALLY NO, HOWEVER, IF YOU WISH TO REQUEST THIS SERVICE FOR YOUR OWN PERSONAL REASONS WE CAN CERTAINLY ACCOMMODATE THAT REQUEST.

5. PACKAGING: ALL OF OUR KRATOM POWDER SHIPS IN VACUUM SEALED FOOD-SAFE BAGS. THIS AIDES IN MAINTAINING FRESHNESS OF THE PRODUCT, AS WELL THIS PROCESS CREATES STURDINESS THOROUGH THE JOURNEY OF SHIPPING. WITH THIS METHOD WE ARE 100% CONFIDENT YOU WILL RECEIVE YOUR ORDER AS PROMISED! VACCUM SEALED BAGS ARE LABELLED WITH OUR LOGO, COMPANY NAME AND THE NAME OF THE STRAIN ORDERED. ALL VACCUM SEALED BAGS COME SHIPPED IN NON-DESCRIPT BROWN ENVELOPES.

6. TRACKING SAYS DELIVERED BUT HAVE NOT RECEIVED!
IF WE HAVE SENT YOU TRACKING AND CANADA POST SAYS IT IS ”DELIVERED” AND YOU DID NOT RECEIVE IT, TERRABOTANICAL WILL NOT BE RESPONSIBLE IN THIS INSTANCE. IF YOU FEEL THERE IS A DELIVERY RISK ASSOCIATED WITH YOUR LOCATION. IT IS THE CLIENTS RESPONSIBILITY TO REQUEST SIGNATORY FOR DELIVERY.





TERMS


PLEASE REVIEW OUR TERMS IN THE NAVIGATION BAR……..
WE TAKE A VERY RIGOROUS STANCE IN ENFORCING OUR TERMS AND CONDITIONS. INDIVIDUALS DEMONSTRATING
A VIOLATION OF OUR TERMS OF USE/ POLICIES WILL BE PERMANENTLY BANNED FROM PURCHASING PRODUCT FROM OUR WEBSITE. WE TAKE THIS VERY SERIOUSLY AND WILL ENFORCE WITHOUT EXCEPTION.


RETURN POLICY


WITHIN A 30 DAY PERIOD. IF YOU WISH TO RETURN ANY UNOPENED PRODUCT WE WILL HONOUR A FULL REFUND. IF A CUSTOM PACK HAS BEEN PURCHASED, WE WILL REFUND A “PRO RATED” SUM THAT IS RESPECTIVE OF THE UNOPENED PORTION. WE WOULD HOWEVER APPRECIATE YOUR FEEDBACK AS WE WILL GRACIOUSLY RECEIVE ANY HONEST CRITICISM OF OUR PRODUCTS. YOUR FEEDBACK IS MOST CERTAINLY IMPORTANT TO US!


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